Your order will be shipped within 2 business days (MON-FRI excluding holidays) of receiving payment from San Antonio, Texas, United States (Monday-Friday) and you should expect to receive it five to seven days via US Postal Service or UPS Ground Standard Shipping unless another shipping method is chosen.  In addition to UPS Ground, we offer expedited services as well as local pick-up.

Please Note: All packages valued at over $500 WILL require a signature upon delivery. 

***Expedited shipments cannot be guaranteed at this time due to carrier delays. Please contact us prior to ordering if your order is time sensitive.***

If your package arrives damaged, please do not open and contact us immediately. 

We no longer ship internationally via eBay Global Shipping Program.  We apologize for the inconvenience.

Any free shipping offer is for the lower 48 states ONLY.  Additional charges may apply for shipping to Hawaii, Alaska, Puerto Rico, some rural areas & U.S. Territories, etc. 

If your package is returned by the carrier due to address errors, you will be responsible for the shipping cost. 

Freight Shipping (Heavy Weight Items)

Truck freight applies to orders with large parts or items—such as transmission and transfer case units—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States.  If you are purchasing an item that requires shipping via freight truck, you must have a commercial address otherwise additional charges may be incurred.  If the shipping address is changed after the shipment has been picked up by the motor freight carrier it constitutes as a re-consignment and additional charges will be applicable.  In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote.

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If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.  Certain item such as tools and one time use items are not eligible for return.  As a buyer, it is your responsibility to verify that this product is compatible with your application.​​​​​​​  If you ordered the wrong item for your application YOU are responsible for the return shipping. 

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Please pay as soon as possible after winning an auction, as that will allow us to ship your item to you sooner!

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If you are purchasing a transmission, transfer case, or e-brake, you will be contacted after purchase to pay core charge if one is required in the listing so please be sure your contact information is current.  If core charge is not paid within 1 week of purchase, your order will be cancelled.

So that we can continuously supply our customers with high-quality remanufactured units, we ask that a core be returned on specific units.

If you are purchasing a unit in which a core charge is required, please read our core policy to be sure you understand and accept our guidelines.  

• Return shipping is the responsibility of the buyer.
• Cores must be returned within 30 days of purchase, or you forfeit the core charge and replacement policy. 
• Cores that have cracks in the case are unacceptable and are at risk of being rejected.
• Cores must be complete, fully assembled, and contain the original components within the case.
• Cores damaged in transit are subject to rejection as it is the buyer’s responsibility to properly package the core.

Please drain all fluids from the core before packaging.  Once the core is returned, the unit will be inspected to ensure it is within our acceptance guidelines. If your core arrives in acceptable condition, you will be refunded promptly.  If a core is rejected for any reason, you will be notified by our office.  There may be certain deductions prior to issuing a credit whether it be for damaged components or any return shipping charges in which were prepaid on your behalf.  In the event deductions need to be taken you will be notified. 

 This applies only when purchasing a Rebuilt Transmission or Transfer Case.

You can buy with confidence from us, knowing that you have the best quality Transmission with the best policy protection. OUR STANDARD policy is 1 Year with unlimited miles. All parts in our remanufactured products meet or exceed all original manufactures specifications!

IMPORTANT INFORMATION: NEW OR REBUILT UNIT HAS NO OIL IN IT! Add the proper amount of the recommended lubricant to the unit and check it often. We will not honor a claim for transmission failure due to lack of lubricant in the system.

Policy INFORMATION:
• Policy coverage is for 1-year, unlimited miles.
• Policy is for the original purchaser and not transferable.
• Any policy work and / or goodwill repairs performed do not create a new policy or extend the original policy period.
• We reserve the right to refund the full original purchase price in lieu of all claims made under this policy.
• We do not offer any labor reimbursement of any kind and only repair units at our facility.
• This policy is void if any unauthorized person/entity tampers with the transmission assembly.
In enforcing any of the terms, Choice of Law: Terms and conditions herein will be constructed and governed by the Laws of the State of Texas and Venue for any litigates arriving from the sale of products will be prosecuted in Bexar County, Texas. Note: 99% of all factory defects occur within the first thirty days of installation. SUMMARY OF OUR TRANSMISSION LIMITED POLICY:
This policy is valid to only the original purchaser named in the transaction and only for the transmission described on the applicable transaction number. This policy does not include any other material, labor, components or parts of the vehicle other than the specific transmission and components provided. If failure of a transmission should occur during the specified policy period and it is determined the failure is due to a defect in workmanship or parts installed by us, we will replace or repair the defective unit to the original buyer. Limited to replacement or refund of the transmission only and requires a Return Authorization number. It is the express responsibility of the customer to contact and return the transmission at the owner’s expense to us or a facility designated by us.
If after inspection of the transmission, it is found faulty due to parts or assembly, we will refund shipping charges. International freight charges are not guaranteed.
Policy Exclusions
• Loss of time or use
• Loss of income or revenue
• Loss of transportation or vehicle rental
• Equipment rental
• Any towing charges
•Diagnostic time, fluids, filters or shop supplies
•Fluid starvation for any reason
•Damage caused by misuse and neglect, or accident
•Improper installation. You must follow special installation protocols or OEM installation instructions for the unit.
•Abnormal wear from contaminated oil (fuel or dirt)
•Vehicle used for towing purposes unless a proper transmission cooler has been installed
•Use of unit in snowplow
•Improperly installed PTO's (Power Take Off)
•Vehicle Modifications including aftermarket tune, performance programmer(chip), aftermarket enginemodifications, EGR/Catalytic Convertor deletes, transmission alterations.
•Once a claim has been initiated, the purchaser may not continue to operate the vehicle until a claim decision hasbeen made continued operation will void the claim.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF THIS POLICY DO NOT PURCHASE THIS TRANSMISSION OR TRANSFER CASE AND CONTACT US FOR A RETURN SHIPPING LABEL.

Do not assume anything!  As a buyer, it is your responsibility to verify that this product is compatible with your application.

If the description is not clear enough, please contact us with any questions you may have, before buying.